Gold Plated Cross Charm With Chain

Standard Return Policy

With our simple returns process, you can shop online worry-free.

If something doesn’t work out, you can send most items back within 30 days of delivery. This would exclude Non- Refundable and Final Sales Items.

We take pictures of all sent items.
Send item to location listed below.
We will inspect all returned items, and match it with the picture of the sent item.
The returned product must be in new or unused condition.
Shipping costs will be the responsibility of the customer.
We will refund the cost of the merchandise and shipping charges if the return is a result of our error or a defective product.
All returns must be received within 30 days of receipt of the item.

Defective Product and Returns Due to Our Error

If there are mistakes with your order, or products arrive defective/damaged at the time of receipt, we’ll make it right by:

Replacing the product or
Issuing a refund
And we’ll also cover the cost of any return shipping
If the product is not defective, return shipping fees will apply.

Return Policy Exceptions

Non Refundable Items

Earrings,
Rings,
Bracelets
Final Sales Items

Refund Location

Send all returned Items to:

 

Rising Sun Designs

P.O. Box 3835

Southfield Michigan 48037

You can expect to receive your refund within four weeks of shipping (International) your package back to us. Domestic shipping and payment processing will vary from International. In many cases you will receive a refund sooner, but we estimate four weeks based on these factors:

The time required for return shipping (up to 14 days)
Product inspection at our return facility (up to 5 business days)
Processing from your financial institution (up to 5 business days).

You will be notified via email with the details of the refund and we will issue the refund back to the form of payment used to make the purchase.

Other Refunds

How are other refund types issued?

Refunds or credits can be issued for various reasons, and in different ways. There are three ways you may receive a credit or refund from Rising Sun Designs:

Refunds to an Outside Payment Method (credit cards, debit cards, PayPal, etc.):

Refunds to an outside payment method can be issued to you only in relation to a Rising Sun  order. When a refund to one of these payment methods is issued, the credit is sent to the appropriate financial institution. The time it takes for it to become available depends on their specific processing timeframes.